Compelling evidence was shared, which showed the intersection of neuroscience that underline the importance of empathy and connection at work and play.
I learnt that good leadership begins with emotional intelligence and that empathy finishes with fine-tuning the balance between self and other.
We were then introduced to multiple-loop problem solving and learnt how to use it to improve our personal and organisation's adaptive learning capabilities. One should always ask “What is the real problem?” and then examine your big choices.
By this time my head was spinning and I really felt challenged in my thinking. However, one aspect that stood out in the end for me was that the key to better performance is better communication.
~ "You learn something every day if you pay attention". - Ray LeBlond ~